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How do I get to Keep In Touch? |
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See Directions |
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| Q: |
How is the parking? |
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See Parking |
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Can I take public transportation? |
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See Directions
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| Q: |
How far in advance should I book an appointment? |
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We generally advise people to call a week or more in advance when looking for a weekend or evening appointment. Afternoons tend to be less busy so a day or two should suffice. |
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| Q: |
Can I book an appointment online? |
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Unfortunately we are not set up for that function at this time. You can call 718-423-1812 and someone will be delighted to help you. |
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| Q: |
What is your cancellation policy? |
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24 hours cancellation notice is required or you will be subject to payment in full for the missed session. |
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| Q: |
What if I run late for my appointment? |
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Sessions begin at the scheduled appointment time. If the client is late the session will end at the originally scheduled time. |
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| Q: |
What if the therapist is running late? |
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If the therapist is running late, don’t worry, you will still receive your full session time. |
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| Q: |
What forms of payment do you accept? |
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We accept cash, personal checks, travelers checks, Visa, MasterCard and Discover. We do not accept third party checks or American Express. We can only accept debit cards that bear the Visa or MasterCard logo. |
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| Q: |
Do you offer packages? |
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We offer different packages for both massage therapy and yoga. You can find out more about our packages and promotions by calling our center at 718-423-1812. |
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| Q: |
Do you accept insurance? |
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Payment is due in full at the time of service. We do not accept any insurance plans, but will gladly provide you with the appropriate insurance receipts for reimbursement. |
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| Q: |
Are your Massage Therapists licensed? |
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All of our Massage Therapists are licensed by and registered with New York State. |
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| Q: |
How long is a massage session? |
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This is up to you. The minimum scheduled time is 30 minutes (some exceptions can be made). The maximum is 120 minutes. |
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| Q: |
Do I need a prescription from a doctor? |
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A doctor’s prescription is not required to receive massage therapy. However, if you have any exceptional health considerations or concerns you may want to consult your physician before making an appointment. With certain health conditions we may require a doctor’s note as a precautionary measure. |
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| Q: |
What if I feel any kind of pain or discomfort during a massage? |
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It is important to communicate with your massage therapist before, during and after your treatment. Please let the therapist know of any pain, discomfort or irritation. If you feel the therapist is too strong, let him or her know. It is not necessary to feel pain in order to receive the benefits of massage. |
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| Q: |
What kind of massage should I request? |
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We offer several different modalities of massage therapy. If you are unsure which is best suited for you, call our center and an experienced massage therapist will be happy to guide you in finding which is best for you. |
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| Q: |
Are there any precautions when considering massage therapy? |
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You shouldn’t receive massage if you are suffering from fever, any infectious disease, highly metastic forms of cancer, are intoxicated or have any undiagnosed skin problems.
When you arrive for your massage, you will fill out a client intake and give a brief medical history. You will be asked to list any conditions, illnesses, surgeries and medications you are taking. This will help the therapist assess what treatment is right for you and what precaution to take. The treatment will be adapted to suit the client’s needs and concerns.
Remember, our massage therapists do not diagnose. If you are unsure about any health issues, please consult your physician. There are certain health considerations that will require a doctor’s written consent in order for a client to receive any treatment at Keep In Touch. |
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| Q: |
Should I receive massage therapy when I am not feeling well? |
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If you are experiencing nausea, vomiting, fever, dizziness, vertigo or flu like symptoms it is best that you do not receive massage. Usually getting a treatment while under the weather results in the client feeling worse and also risks of spreading any contagious illness to others. |
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| Q: |
Must I be completely undressed during my massage? Will I be covered? |
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For certain modalities we will need you to disrobe. The proper draping will be provided and all body parts will be covered except for the area we are treating.
Certain treatments, for example, AMMA Therapy and Shiatsu do not require undressing. We recommend wearing loose comfortable clothing when you receive these techniques. |
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| Q: |
Do you massage pregnant women? |
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All of our therapists are trained to give prenatal massage. This is a wonderful way for expecting mothers to relax, increase their energy and relieve discomfort.
During your session you will be comfortably supported with pillows and cushions. All of our massage rooms are equipped with a prenatal massage table. This table will give you the luxury of lying on your stomach, fully supported, if you wish.
Be sure to communicate with your massage therapist. Ask as many questions as you want and let them know of any concerns or discomfort. |
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| Q: |
Do I need a doctor’s note to receive prenatal massage? |
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We recommend you consult your physician before receiving prenatal massage. If you are experiencing any complications involving your pregnancy or have in the past, a doctor’s written consent is necessary. |
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| Q: |
Are there any risks associated with prenatal massage? |
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Massage is a healthful and enjoyable experience during a healthy pregnancy. It is not recommend receiving massage during the first trimester, as this is the most delicate stage of pregnancy.
If you are experiencing any complications associated with you pregnancy or have in the past, we require a doctor’s written consent. |
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| Q: |
Can I purchase a gift certificate online? |
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We are not able to accommodate gift certificate purchases online. Phone orders are welcome. Call us at 718-423-1812. You can purchase them using Visa, MasterCard or Discover. We will promptly mail them to you or the recipient, whichever you prefer. |
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| Q: |
Do you offer gift certificates? |
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You can purchase gift certificates for specific services and/or classes or in dollar amount. |
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