Q: How is the parking?
A: There is a visitor exclusive parking lot on the premises with the entrance on Northern Boulevard.  Additional parking is available in the rear of the building which can be entered from Great Neck Road.  Please be sure to choose a space that is not marked reserved if parking on the mid or lower levels.  The mid level lot does get locked after 5pm.


Q: Can I take public transportation?
A: BY TRAIN:

LIRR: Take the Port Washington line to the Little Neck Station.  When you exit the station make a left onto Little Neck Parkway.  Go South about 8.5 blocks.  We are on the left hand side, a half block after you cross Northern Blvd.

SUBWAY: Take the 7 train to Flushing Main Street.  There you can take the LIRR east to Little Neck or the Q12 bus.  Take the Q12 bus east toward Glenwood Avenue, Little Neck.  Get off at the corner of Little Neck Parkway and Northern Blvd.  We are across the street from Chase bank on Little Neck Parkway.

BY BUS:

From Queens/West - Take the Q12 east, toward Glenwood Avenue, Little Neck.  Get off at the corner of Little Neck Parkway and Northern Blvd.

From Nassau/East - Take the N20 or N21.  Both buses run along Northern Blvd.  Get off on the corner of Little Neck Parkway and Northern Blvd.

From Southern Queens/Nassau - Take the Q79 to Little Neck.  Get off on the corner of Little Neck Parkway and Northern Blvd.

We are across the street from Chase bank on Little Neck Parkway, one half block South of Northern Blvd. 


Q: How far in advance should I book an appointment?
A: We generally advise people to call a week or more in advance when looking for a weekend or evening appointment.  Afternoons tend to be less busy so a day or two should suffice. 

Q: Can I book an appointment online?
A: Unfortunately, we are not set up for that function at this time.  You can call 718-423-1812 and someone will be delighted to help you. 

Q: What is your cancellation policy?
A: 24 hours cancellation notice is required or you will be subject to payment in full for the missed session.

Q: What if I run late for my appointment?
A: Sessions begin at the scheduled appointment time.  If the client is late, the session will end at the originally scheduled time. 

Q: What if the therapist is running late?
A: If the therapist is running late, don't worry, you will still receive your full session time.

Q: What forms of payment do you accept?
A: We accept cash, personal checks, travelers checks, Visa, MasterCard, Discover and American Express.  We do not accept third party checks.  We also accept debit cards.

Q: Do you accept insurance?
A: Payment is due in full at the time of service.  We do not accept any insurance plans, but will gladly provide you with the appropriate insurance receipts for reimbursement.

Q: Are your Massage Therapists licensed?
A: All of our Massage Therapists are licensed by and by and registered with New York State.

Q: How long is a massage session?
A: This is up to you.  The minimum scheduled time is 30 minutes (in limited circumstances, exceptions can be made).  We also offer 45, 60, and 90 minute sessions.

Q: Do I need a prescription from a doctor?
A: A doctor's prescription is not required to receive massage therapy.  However, if you have any exceptional health considerations or concerns you may want to consult your physician before making an appointment.  With certain health conditions we may require a doctor's not as a precautionary measure.

Q: What if I feel any kind of pain or discomfort during a massage?
A: It is important to communicate with your massage therapist before, during, and after your treatment.  Please let the therapist know of any pain, discomfort or irritation.  If you feel the therapist is too strong, let him or her know.  It is not necessary to feel pain in order to receive the benefits of massage.

Q: What kind of massage should I request?
A: We offer several modalities of massage therapy.  If you are unsure which is best suited for you, call our center and an experienced massage therapist will be happy to guide you in finding which is best for you.


Q: Are there any precautions when considering massage therapy?
A: You shouldn't receive massage if you are suffering from fever, any infectious disease, highly metastatic forms of cancer, are intoxicated or have any undiagnosed skin problems.

When you arrive for your massage, you will fill out a client intake and give a brief medical history.  You will be asked to list any conditions, illnesses, surgeries and medications you are taking.  This will help the therapist assess what treatment is right for you and what precaution to take.  The treatment will be adapted to suit the client's needs and concerns.

Remember, our massage therapists do not diagnose.  If you are unsure about any health issues, please consult your physician.  There are certain health considerations that will require a doctor's written consent in order for a client to receive any treatment at Keep In Touch.


Q: Should I receive massage therapy when I am not feeling well?
A: If you are experiencing nausea, vomiting, fever, dizziness, vertigo or flu like symptoms it is best that you do not receive massage.  Usually getting a treatment while under the weather results in the client feeling worse.  There is also a risk of spreading contagious illness to others.

Q: Must I be completely undressed during my massage?  Will I be covered?
A: For certain modalities we will need you to disrobe.  The proper draping will be provided and all body parts will be covered except for the area we are treating. 

Certain treatments, for example, AMMA Therapy and Shiatsu do not require undressing.  We recommend wearing loose comfortable clothing when you receive these techniques.

Q: Do you massage pregnant women?
A: All of our therapists are trained to give prenatal massage.  This is a wonderful way for expecting mothers to relax, increase their energy and relieve discomfort.

During your session you will be comfortably supported with pillows and cushions.  All of our massage rooms are equipped with a prenatal massage table.  This table will give you the luxury of lying on your stomach, fully supported, if you wish.

Be sure to communicate with your massage therapist.  Ask as many questions as you want and let them know of any concerns or discomfort.

Q: Do I need a doctor's not to receive prenatal massage?
A: We recommend you consult your physician before receiving prenatal massage.  If you are experiencing any complications involving your pregnancy or have in the past, a doctor's written consent is necessary.

Q: Are there any risks associated with prenatal massage?
A: Massage is a healthful and enjoyable experience during a healthy pregnancy.  As a precaution, we do not recommend receiving massage during the first trimester, as this is the most delicate stage of pregnancy. 

If you are experiencing any complications associated with your pregnancy or have in the past, we require a doctor's written consent.

Q: Do you offer gift certificates?
A: You can purchase gift certificates for specific services and/or classes or in dollar amount.